wigsbycapellisemporium web store FAQ section

Your satisfaction is our Top Priority. We stand by the caliber of hair that comes through my company and my and other employee’s expertise in this field. We however are very understanding! If you by some chance receive an incorrect hair product from Capelli’s Emporium please contact us within 1 day from your shipments arrival at: [email protected]. You will be sent an Authorized Return Form (ARF) form to fill in which you will have the opportunity to explain what is incorrect about your order. If your CRF is approved, we will then ask that you send your order back to us and we will be happy to make adjustment/ exchanges for you. Although extremely rare, if there is a defect with your order, please contact us and we will be happy to help with correcting your order, or exchange your order for credit. If you have ordered a custom made hair product and choose not to go any further with your order after your order has begun, please understand that your payment{s} cannot be refunded under any circumstances. This is due to the cost of raw materials, tools, and labor expended in creating your hair product{s}. We must be able to provide our clients with the best quality and craftsmanship that we are paid to do in the line of producing your products. We are fair and will go through every detail of your order to ensure your satisfaction. Any pre-made hair products ( wigs, extensions, hair pieces, bulk hair, etc.) , or accessories such as adhesives, wig tapes, hair care maintenance, body and facial maintenance, and any other inventory ordered from Capelli’s Emporium may be subject to a 7-10 day processing time, or as short as 2 days. Please make sure that you have planned at least two weeks ahead of time if you should have a event where you’d be wearing the hair that you order from Capelli’s Emporium. We’ve never had enforce this policy but have to include the above mentioned in this statement. There are absolutely no refunds or exchanges on stock (pre-made) hair products. All sales are final on all orders made with Capelli’s Emporium, it’s employees, or other representatives. No refunds will be issued on pre-made in stock orders or custom made orders. Capelli’s credit or exchanges are available upon approval only. No exceptions

Although extremely rare, if there is a defect with your order, please contact us and we will be happy to help with correcting your order, or exchange your order for in store/ web store credit. You will be responsible for shipping back to us in this event, but corrections will be free of charge. We will ship your order with first class mail for free. If you'd like an expedited shipping method, you will be responsible for the cost. If you have ordered a custom made hair product or in stock items, and choose not to go any further with your order after your order has begun, please understand that your payment{s} cannot be refunded under any circumstances. This is due to the cost of raw materials, tools, and labor expended in creating your hair product{s}. We must be able to provide our clients with the best quality and craftsmanship that we are paid to do in the line of producing your products. We are fair and will go through every detail of your order to ensure your satisfaction. There are absolutely no refunds or exchanges on stock (pre-made) hair products. All sales are final on all orders made with Capelli’s Emporium, it’s employees, or other representatives. No refunds will be issued on pre-made in stock orders or custom made orders. Capelli’s credit or exchanges are available upon approval only. No exceptions

I'm sorry, but once the production of your hair piece has begun, no changes can be made. There are exceptions such as color changes, but the cap construction, materials, and even hand tying techniques cannot be changed. If there is any exception, the buyer is responsible for applicable fees that will incur with changes.

Unfortunately all sales are final. These hair pieces are made with great care, and no two are alike exactly. When you purchase from us, you are legally agreeing to all terms and conditions, and to the description of the item you purchased. I will do all I can to make sure you experience with me is a great one! I exhaust every effort to include the most accurate description, as well as pictures of the style, length, and colors. If a refund is honored, there will be a 80% restocking fee upon approval only.

Of course you can. I have a large array of products, and not all is listed just yet. Please contact me at [email protected] and I'll be happy to assist you with finding what you're looking for.

Any pre-made hair products ( wigs, extensions, hair pieces, bulk hair, etc.) , or accessories such as adhesives, wig tapes, hair care maintenance, body and facial maintenance, and any other inventory ordered from us may be subject to a 7-10 day processing time, or as short as 2 days. Please make sure that you have planned at least two weeks ahead of time if you should have a event where you’d be wearing the hair that you order from us. We’ve never had enforce this policy but have to include the above mentioned in this statement. There are absolutely no refunds or exchanges on stock (pre-made) hair products. All sales are final on all orders. I, nor my employees, or other representatives of my company can be held responsible for buyer not reading the terms and conditions of their purchase. No refunds will be issued on pre-made in stock orders or custom made orders. Store credit or exchanges are available upon approval only. No exceptions

We request at least twenty-one days and up to eight weeks to produce your handmade hair products i.e. full or front lace wigs or pieces. This does not include shipping transit times. We may require more additional time for our colorist, stylist, etc. to perfect your hair systems. It is unfair for us to guarantee a production finish date, although we do and will furnish an estimated finish production date for your convenience. We are Proud to serve you. You are our Boss and we care deeply about your satisfaction with our craft. In rare cases if a delay occurs by more than one week past seven weeks or the estimated finish production date, we will be happy to send you a temporary solution in cases of travel, photo shoots, family outings, and other emergencies at no cost to you! If this is an option for you, please contact us and we will be happy to oblige. Once your custom made hair product is completed, we ask that you return the Temporary solution with a confirmation number. Once the Temporary solution is received, we will then send your original completed hair product to the address given to us by you, with your shipping method of choice.

I work with a professional team of stylist, colorist, wig masters/designers, and hair extension masters here in the United States of America, Europe, Africa, and other countries geared towards providing high quality hair advancement systems. I import, sort, and process seven different extremely precious raw unprocessed and processed Remy and Non-Remy Human hair types ; as well as high quality heat resistant fibers; and also collect pony cut purchased or donated human hair to make sure that our hair systems are much more advance than mass produced hair systems. It is my great honor to present you with only the best in all hand tied full/ front-lace, lace-front, and lace perimeter lace wigs, thin skin wigs with cap constructions of any kind, hand tied, machine-weft, pre-bonded, and clip-in extensions, bulk hair, skin wefts, and custom created hair pieces upon the clients request; with the most not only expensive but quality components including polyurethanes (used to create thin skin hair accessories), lace fabrics, sewing products in the hair industry to date. I only use top of the line lace products imported directly from Europe and the United States of America; and have advanced training and expertise in ensuring that you always receive exactly what is described at the time of sale from our company. It is our duty to produce excellence in the products furnished to you, and our honor to be of service to the public.

I have over 15 years experience in hair extension specialties, and over 5 years in wig and hair extension making specialties. I specialize and highly recommend custom made hair accessories, hair advancement systems, and hair care products for both men and women. I have mastered expert detail in density (volume) control, ventilating techniques, skin weft preparations, and hand tied or injection site training to provide the most realistic hair products as possible. I’ve also acquired wig and weft making for wig/weft extension training, provide pre-bonded and clip-in extensions services; as well as the repairs of units from any company that may have tears, and extreme damage caused by excessive shedding. Please be assured we have only repaired two of our own lace products due to other colorist mistakes. We have never had to refill a single unit from our company in the three years we’ve existed. We are masters in reconstructive conditioning of damaged/ over processed lace units to make them like new again or as close to new as we can possibly get the product(s). We are constantly learning the latest techniques in the hair industry for our large and versatile clients all over the world and we’re glad to help you.

All quotes are based on a one (1) pound shipment. All shipping prices are in US currency. If you place multiple orders the shipping quote may be higher but we will do all we can to save you as much as we possibly can for your shopping convenience. USA Shipping: UPS Overnight by 10am $72 UPS Overnight by 2pm $65 UPS Overnight by 5pm$52 USPS Express (1-2 day) USA) $18 USPS Priority (2-3 day) $8 USPS First Class Mail $3 International Shipping: USPS first class Air Mail : Time Varies $6.95 USPS Priority Air Mail (7-15 DAYS) $15 USPS Express Air Mail (5 day) $40 USPS Global Air Mail (1-3 days) 68- $75 Insurance is optional but strongly recommended as we cannot be help responsible for delayed or lost shipments. Here is an estimated cost for purchases made: Up to $100~ $2 Up to $200~ $3 Up to $300~ $4 Up to $500~ $5 Up to $600~ $10 Up to $1000 ~ $13 WE CANNOT BE HELD RESPONSIBLE FOR DELAYS IN SHIPPING TRANSIT TIMES WITH UNITED STATES POSTAL SERVICES. THEY DO NOT GUARANTEE DELIVERY TIMES, AND THEIR CONFIRMATION MAY NOT ALWAYS BE UPDATED. PLEASE TRY TO PLAN AHEAD IF YOU NEED TO STOCK UP ON ANY OF YOUR CAPELLI’S HAIR PRODUCTS AND ALL ACCESSORIES. UPS DOES OFF GUARANTEED DELIVERY TIMES, SO PLEASE LET US KNOW IF YOU'D LIKE TO USE THIS SHIPPING METHOD. WE WILL MAKE EVERY ATTEMPT TO MAKE SURE YOU HAVE YOUR PRODUCTS ON TIME. Although we make every effort to confirm every detail of the order and your address, please understand it is the buyer's responsibility to ensure that their shipping details are correct, and that someone be present if a package like {for example overnight shipping} requires signature. If paying with Paypal, we will only ship to the address given to us by Paypal. If you'd like your order shipped somewhere else, you will have to sign a release of obligation if the package were to get lost, damaged, etc. if you do not purchase insurance. In no way will Capelli’s Emporium or any affiliates be held responsible for lost shipments if insurance is not purchased. .

1. Paypal preferred, but All Credit, Debit, Cash, and Gift Cards are acceptable with Visa, Discover, MasterCard, or Amex logo on card with Paypal (you do not have to have a paypal account in order to purchase). 2. Certified money orders 3. Post dated personal checks ( There is a 3-5 day processing time) 4. Money Gram (This is an expedited payment method used and a USA fee of $12 will incur, while a international $10 fee will incur) Pay online at: www.emoneygram.com 5. Western Union ( This is also an expedited payment method used and will incur a $30 fee, while international payments will incur a $15- $30 fee) www.westernunion.com